Shipping policy

Comfort Scents

We carefully pack and ship each Comfort Scents order to ensure it reaches you safely and in perfect condition.

Processing Time

All orders are hand-packed and processed within 2–4 business days
Orders placed on weekends or public holidays will be processed on the next working day

Shipping Timeline

Standard delivery: 4–8 business days after dispatch
Delivery timelines may vary depending on your location and courier partner

Shipping Charges

Shipping charges (if applicable) are calculated and displayed at checkout
Occasional free shipping offers may be available and will be clearly mentioned on the website

Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS
You can track your shipment using the provided link

Packaging

All candles are securely packed using protective materials to prevent damage during transit
We take extra care as candles are delicate and handcrafted

Delays

While we strive to deliver on time, delays may occur due to:

Weather conditions
Courier partner issues
Remote location deliveries

Comfort Scents is not responsible for delays caused by factors beyond our control, but we will always assist you with tracking and support.

Incorrect Address

Please ensure that your shipping address and contact details are correct at checkout.
Comfort Scents will not be responsible for orders delayed or undelivered due to incorrect address details.