Refund policy

Comfort Scents

At Comfort Scents, each candle is handcrafted with care and love. We want you to have a pleasant experience with every purchase.

Returns

Due to the nature of our products, we do not accept returns on candles once they have been delivered. Candles are delicate, handmade items and cannot be resold for hygiene and safety reasons.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please share:

  • Your order number

  • Clear photos or a short video of the damaged item

  • Photos of the outer packaging

Once verified, we will offer a replacement or store credit, depending on availability.

Cancellations

Orders can be cancelled within 12 hours of placing the order, provided they have not been shipped.

Once an order has been dispatched, cancellations are not possible.

Refunds

  • Refunds are only applicable for confirmed damaged or incorrect products

  • Approved refunds will be processed to the original payment method within 5–7 business days

Exchange Policy

Exchanges are only available for damaged or incorrect items, subject to stock availability.

Important Notes

  • Slight variations in color, shape, or texture are natural due to the handmade nature of our candles and are not considered defects

  • Sale or discounted items are non-refundable